Refund Policy

Last updated: October 28, 2026

BONO is a food product, so our refund and return terms are built around safety and hygiene. This policy applies to all orders placed on drizzlebono.com.

Damaged, leaking or wrong items

If your order arrives damaged, leaking, or is not what you ordered, contact us within 48 hours of delivery with your order number and photographs of the item and the outer packaging. We will send a free replacement or give you a full refund, at your choice. You do not need to send the damaged bottle back.

Returns of unopened bottles

Unopened bottles, with the induction seal intact and in original condition, can be returned within 7 days of delivery. Please contact us first to arrange the return. Return shipping for change-of-mind returns is borne by the customer.

Opened bottles

We cannot accept returns of opened bottles, except where the product is defective. If you believe a bottle is faulty, contact us with the batch number printed on the bottle and we will look into it.

Cancellations

You can cancel an order free of charge any time before it is dispatched. Once dispatched, the return terms above apply.

How refunds are paid

Approved refunds are issued to the original payment method within 5 to 7 working days. For cash on delivery orders, we refund by bank transfer or UPI to an account you share with us. Your bank may take a few additional days to show the credit.

Contact

Email hey@drizzlebono.com or WhatsApp +91 91852 51725, Monday to Saturday, 10am to 6pm IST.